Question 1

What services do you offer?

Accepted Answer

We offer comprehensive household moving services here in California - specializing in Greater Los Angeles Area moves, including packing, loading, transportation, unloading, and unpacking. We also provide packing supplies as requested and bring plenty of moving equipment and gear.

Question 2

How do I get a quote for my move?

Accepted Answer

You can request a free, no-obligation quote by calling us directly (818-232-5177). We will need details about your move, such as the size of your home, the distance of the move, and any specific/speciality services you request.

Question 3

What should I do to prepare for my move?

Accepted Answer

We recommend decluttering your home, packing items you won't need immediately, labeling boxes clearly, and creating an inventory of your belongings. We can provide a detailed moving checklist to help you prepare. We also offer full-service packing as requested, simply let us know.

Question 4

Can I reschedule my move?

Accepted Answer

Yes, you can reschedule your move. We recommend contacting us as soon as possible to arrange a new date. Rescheduling is subject to availability.

Question 5

Do you provide packing supplies?

Accepted Answer

Yes, we offer a range of packing supplies, including boxes, bubble wrap, packing tape, and protective materials. You can purchase these supplies separately or as part of our full-service packing option. We do provide a fair amount of supplies at additional charge (mattress cover, extra boxes, tape, etc.).

Question 6

Is my move insured?

Accepted Answer

We have all the needed insurance and best standard for the industry. Both cargo/transport insurance as well as business liability cover. - we can provide a COI if needed/requested

Question 7

Are you licensed?

Accepted Answer

Yes. The Bureau of Household Goods and Services oversees and regulates household moving companies here in California. They issue CAL-T Permits (household mover license), our permit number is: CAL-T200627. And you can search household mover permit holders on the following website: https://search.dca.ca.gov/hhm_search

Question 8

How far in advance should I book my move?

Accepted Answer

We recommend booking your move as early as possible to secure your preferred moving date, especially during peak moving seasons (spring and summer). We’ll do our best to handle your short-notice move also (in some cases we can even handle same-day moves), give us a call for availability and to book your move.

Question 9

Do you require a deposit?

Accepted Answer

Yes, we require a deposit to secure your booking. The deposit can be paid through the client portal where you receive your moving quote. We can also accept Zelle or Venmo for the deposit.

Question 10

What is your cancellation policy?

Accepted Answer

Our cancellation policy is as follows:
Full refund if canceled more than 10 days before the scheduled move date.
50% refund if canceled 4-10 days before the move date.
No refund if canceled less than 4 days before the move date.

Question 11

Do you move specialty items such as pianos or antiques?

Accepted Answer

Yes, we have experience moving specialty items, including pianos, antiques, and artwork. Please let us know in advance if you have any specialty items so we can make the necessary arrangements.

Question 12

What should I do to prepare for my move?

Accepted Answer

We recommend decluttering your home, packing items you won't need immediately, labeling boxes clearly, and creating an inventory of your belongings. We can provide a detailed moving checklist to help you prepare. We also offer full-service packing as requested, simply let us know.

Question 13

Can I pack my own belongings?

Accepted Answer

Yes, you can pack your own belongings. We can provide packing supplies and tips to help you pack efficiently and safely.

Question 14

How do you handle fragile or valuable items?

Accepted Answer

Our team is trained to handle fragile and valuable items with care. We use specialized packing materials and techniques to ensure their safe transport. Please inform us of any items that require special attention.

Question 15

What happens if something is damaged during the move?

Accepted Answer

While we take great care to protect your belongings, accidents can happen. If any items are damaged during the move, please report it to us immediately. We will work with you to resolve the issue and process any claims under our insurance policy.

Question 16

How do you ensure the safety and security of my belongings?

Accepted Answer

We use professional-grade equipment and packing materials to protect your belongings. Our team is trained in safe moving practices.

FAQS

Your Moving Questions, Our Expert Solutions

What services do you offer?

How do I get a quote for my move?

What should I do to prepare for my move?

Can I reschedule my move?

Do you provide packing supplies?

Is my move insured?

Are you licensed?

How far in advance should I book my move?

Do you require a deposit?

What is your cancellation policy?

Do you move specialty items such as pianos or antiques?

What should I do to prepare for my move?

Can I pack my own belongings?

How do you handle fragile or valuable items?

What happens if something is damaged during the move?

How do you ensure the safety and security of my belongings?

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